NEIGHBOURS and daycare staff repeatedly reported the suspected abuse of Zoran Ivanovski but case workers weren't able to intervene and potentially save the two-year-old's life because they didn't have the resources.
Zoran Ivanovski, who lived in Wollongong, died in August 2012 from multiple blunt force injuries to his head and body.
His mother Tamie Leanne Apps has been charged with his murder and was denied bail in July.
On Wednesday night, several current and former child care workers broke their silence on a tragic death that has become a focus for the NSW parliament.
They said Zoran's case had been discussed numerous times during several weeks but staff numbers were too low for a home visit.
"The managers ... could see that it was a case that needed to be allocated, they wanted to allocate it, but there wasn't any staff or capacity to do so," a case worker who wished to remain anonymous told the ABC.
"There were a lot of horrific circumstances to a lot of the reports," said Rob Bosevski who left the Family and Community Services department in 2012 after eight years.
"You would sit there shaking your head thinking 'we should be getting to all of these,' but you can't.
"That is a tragedy."
Neighbour Kira Akrivos told the ABC "everyone in the neighbourhood was worried about Zoran."
"He just didn't look right."
She and several other reported their concerns to police, who visited Zoran's home and reported their findings to welfare services.
Staff at a daycare centre also reported bruises on the boy's body on three separate occasions.
The department of Family and Community Services was notified as many as nine times about Zoran's injuries, the ABC reports.
But case workers weren't able to save Zoran.
"All children that fit criteria should be allocated should be responded to. Unfortunately you can't," Mr Bosevski said.
Case workers should be dealing with between six and eight complex matters simultaneously, he said.
"I know case workers were carrying loads of 12, 16, in out-of-home care, 25 or more."
"There is no physical way that you can get to everyone of those matters."
Family and Community Services Minister Pru Goward was accused by the opposition on Wednesday of misleading parliament and spinning "a web of deceit" about caseworker numbers in Wollongong.
Following Zoran's death, Ms Goward told parliament not a single Wollongong worker had been cut.
But a series of internal emails show a drop in staff numbers at an office in Wollongong.
In June 2011 the Wollongong office had 43.9 fulltime equivalent but this had decreased to 32.7 by December last year.
The emails indicate staff were to be cut to 29 fulltime equivalent from January of this year.
The opposition has called on Ms Goward to resign and opposition leader John Robertson accused her of playing with the numbers.
"This minister can try and dress it up, she can mince her words," he told reporters.
"The fact is there has been a reduction from 44 to 33 staff in an 18-month period."
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